Noida Citizen Charter App – register your complaint online with Noida Authority

Noida Authority recently launched an online portal to register and track complaints. The App named “Noida Citizen Charter App” is flagship project of Noida Authority that makes it easier for residents to lodge a complaint at ease under Citizen charter rules of Noida. You don’t have to go to Noida Authority office to register your complaint.

This portal claims to have 180+ services of 12 departments online. Services as well as Grievances/Complaints can be filed online for these departments. As part of citizen charter NOIDA Authority will deliver the services within time as specified in the citizen charter.

When a citizen files a complaint with Noida using the portal or the app, they will receive an SMS with the complaint number, timeline and officer in charge. App currently has host of services available and some of the important ones are like Residential, Horticulture, Civil Work, Public Health, Water & Sewerage, Parking and Encroachment etc

The Logical Buyer tried this application to get water logging cleared and street light repaired and was impressed with the timely response of the Noida Authority. Although this portal works for small issues are repair, street lights, pothole repairs etc, people managing the failed to tackle complex builder related issues. RTI department is also not functional.

App is currently available in two versions:

  1. Android Application: Noida Citizen Charter
  2. Website:

The Logical Buyer urges Noida Residents to make full use of this portal and make your city beautiful.

Some pictures of the Android app.

Noida CItizen Charter Online 2
Noida Citizen Charter Online App
Noida CItizen Charter Online 1
Noida Citizen Charter Services at a glance

4 thoughts on “Noida Citizen Charter App – register your complaint online with Noida Authority

  • December 3, 2015 at 3:09 pm

    RWA of Krishna Apra Residency (Block: E-8, Sector-61, NOIDA) is taking a number of illegal decisions and exhorting money from residents. Most residents are busy in their work / offices and find little time to intervene. Given this scenario, RWA has started making structural changes in the society (in public / common space) such as a new gate for the society, changes in individual buildings, parking spaces etc. None of these are based on consent of the residents but through nexus of management of RWA. They are using these projects to exhort more money from residents as well as siphon off money through civil and maintenance work. Unfortunately most residents are silent and paying instead of acting against these corrupt practices, which only motivates the RWA management to be bolder in their corrupt work.

    Please suggest how can this be addressed. Can authority can direct action of investigation and redressal?

  • December 8, 2015 at 10:47 pm

    bhaijaan ek application bana kar registrar ko bhej do. jab waha se karyawahi hogi to apne aap nirikchhan bhi hoga

  • May 13, 2016 at 1:05 pm

    Noida Citzen Charter Portal doesn’t seem to be working. Any thoughts on whom we should be complaining to?

  • May 13, 2016 at 1:31 pm

    You should call up their helpline number.

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